When will I receive my order?
Remember that our rugs are hand-crafted and produced especially for your order according to your size and colors choices. This is why we need 6 to 8 weeks to produce it especially for you.
How will it be shipped?
All Domestic and International orders are shipped via Express Tracked Delivery. Orders to the EU usually take 2-3 working days to arrive and International orders 3-5 working days. Our courier will update you on a delivery window via text or email before to deliver it at your door.
What are the shipping costs?
On your shopping bag (cart page) enter your Country, State, Town/City, Postcode /Zip and the shipping cost will be calculated atomically.
Can I return an order?
As each item is custom made and hand-crafted especially for you, hence returns are not possible. If you are uncertain of the color or material of the rug we recommend ordering a sample first. You can click here to order your samples.
In case of damage during transport or original defect on the product a return will be possible. For more information, please check our general terms and conditions.
For returns contact us and we will book the return for you.
How do I order a sample?
Samples can be ordered directly off our website. On the product page of the rug you are interested in, you will find on the right below the pictures a button to order 15x15cm samples. We offer free shipping on samples.
How do I clean my rug?
Vacuum regularly (in the direction of the pile). Remove tasks immediately. Avoid water and other liquids. We advise you to use a professional dry cleaner.
For complete information please find here full maintenance sheet.
Is my rug friendly towards the environment?
Our rugs are craftsmanship supporting our OEKO-TEX® label in acting responsibly and making sustainable decisions. Materials from yarns to the finished rugs are tested for harmful substances and which are thus safe from a human-ecological perspective. Our label MADE IN GREEN LABEL by Oekotex ® also guarantees a manufacture under sustainable and socially responsible working conditions.
Is my rug involving child labour?
All our rugs are GoodWeave certified which means that no child, forced or bonded labor was used in the making of a certified product, and that your purchase supports programs that educate children and ensure decent work for adults.
When is the rug I want coming back in stock?
If our site indicated the rug is sold out then it will be around 3 months before this rug is back in stock. The best way to stay up to date on when a rug will be restocked is to sign up for the waitlist on a rug. You will be notified as soon as the rug is available for pre-order.
Do you have a showroom?
We do not yet have a showroom. We do offer samples you can order off the site with free shipping.
How long will my rug last?
Our rugs are made to last, the timeless design is part of our philosophy. We value great quality materials over fast trends. But of course a rugs lifespan also depends on how you use it and how much traffic it is exposed to.
What types of payment do you accept?
We accept VISA, MasterCard or American Express and Paypal methods of payment.